Account and privacy
Delete your Vital account
Vital Collective members can permanently delete their account and associated personal data from inside the Vital app. You can also request deletion without signing in or installing Vital.
Delete your account in the app
- Open Vital and sign in.
- Choose You from the bottom navigation.
- Under Account, choose Delete account.
- Review the information shown, type DELETE, then choose Delete account permanently.
This action is permanent. Vital may ask you to sign in again if your session is no longer recent enough to confirm this sensitive action safely.
Cannot access the app?
Email info@vitalcollective.co.uk to request permanent deletion. If possible, send the request from the email address used for your Vital account. We may need to verify your identity before acting.
Never send us your password, payment-card details or app-store password.
Email a deletion requestWhat deletion covers
Deleting your account removes your Vital sign-in and profile, including your member name, avatar and introduction. It also removes your private family information, preferences, Saved data, and private feedback or activity submissions.
Your Community posts and replies are deleted too. Where removing a parent item would break the structure of replies left by other members, Vital may retain a neutral deleted-item marker without your profile attribution so those replies still make sense.
Limited retention
Some limited records may be retained only where genuinely necessary and lawful for legal, accounting, security, fraud-prevention, moderation or dispute-handling obligations. Residual encrypted backup copies may remain until they are removed through Vital’s normal backup cycle.
App Store and Google Play subscriptions
Deleting your Vital account does not cancel an Apple App Store or Google Play subscription. If you have a subscription, cancel it separately through the store that manages it to prevent future renewal charges.
Need help?
Contact Vital at info@vitalcollective.co.uk. You do not need to sign in to use this contact route.